Payment Policy

Get Lubricants is a brand owned, operated, managed, and controlled by NexG Petrolube Private Limited ("Company"), a company incorporated under the provisions of the Companies Act, 2013.

This Payment Policy governs all payments, financial transactions, payment processing activities, invoicing procedures, taxation matters, credit arrangements, refunds, chargebacks, payment disputes, fraud prevention measures, and related financial interactions arising from the use of the Get Lubricants platform.

This Policy forms an integral part of the Terms of Use, Shipping & Delivery Policy, Returns & Refund Policy, Privacy Policy, Marketplace Policy, Bulk Procurement Policy, and all other policies published by the Company.

By placing an order, making a payment, accepting a quotation, utilizing a credit facility, or otherwise engaging in a financial transaction with Get Lubricants, the customer expressly agrees to be bound by this Policy.

All transactions conducted through Get Lubricants shall be subject to successful payment authorization, verification, and acceptance by the Company.

The Company reserves the right to refuse, suspend, reject, delay, reverse, investigate, or cancel any transaction where it reasonably believes that:

• Fraud may be involved.
• Regulatory requirements are not satisfied.
• Payment verification is incomplete.
• Customer information appears inaccurate.
• Risk management procedures require further review.
• Applicable laws may be violated.

The Company's decision regarding payment acceptance shall be final and binding.

The Company may accept payments through various channels including:

• UPI.
• Net Banking.
• Credit Cards.
• Debit Cards.
• Corporate Cards.
• Wallets.
• Bank Transfers.
• RTGS.
• NEFT.
• IMPS.
• Approved Credit Accounts.
• Payment Links.
• Payment Gateway Services.
• Other approved payment methods.

The availability of specific payment methods may vary depending upon product type, customer category, order value, geographical location, regulatory requirements, and operational considerations.

The Company reserves the right to modify, suspend, or discontinue any payment method without prior notice.

Payments made through the platform may be processed by independent third-party payment service providers.

The Company does not control the operations of payment gateways, banking institutions, card networks, or financial intermediaries.

Accordingly, the Company shall not be liable for:

• Payment failures.
• Transaction interruptions.
• Banking system outages.
• Payment gateway downtime.
• Card authorization failures.
• Banking errors.
• Technical disruptions.
• Delayed settlements.

Any disputes relating to banking infrastructure shall be governed by the policies of the relevant service providers.

The Company reserves the right to undertake verification procedures prior to accepting any payment.

Such verification may include:

• Identity verification.
• Mobile verification.
• Email verification.
• Address verification.
• GST verification.
• Business verification.
• Fraud screening.
• Transaction monitoring.

Failure to cooperate with verification requirements may result in cancellation of orders.

The generation of:

• Payment receipts.
• Order acknowledgements.
• Transaction references.
• Automated emails.
• SMS confirmations.
• Payment success notifications.

shall not constitute acceptance of an order.

Order acceptance shall occur only after internal verification and dispatch confirmation by the Company.

The Company reserves the right to cancel any order even after payment has been successfully processed.

Prices displayed on the platform are subject to change without prior notice.

The Company endeavors to ensure pricing accuracy; however, errors may occasionally occur due to:

• Software malfunctions.
• Catalog errors.
• Data synchronization issues.
• Human errors.
• Supplier pricing changes.
• Technical failures.

In the event of a pricing error, the Company reserves the right to correct the price, cancel the order, refuse fulfillment, or offer revised pricing.

Where cancellation occurs, the Company's sole obligation shall be to refund the amount actually received.

No additional compensation shall be payable.

All prices displayed on the platform may be inclusive or exclusive of taxes depending upon the nature of the product, transaction type, and applicable legal requirements.

GST shall be charged in accordance with applicable laws.

Customers seeking GST invoices must provide accurate and complete GST registration details before order confirmation.

The Company shall not be responsible for:

• Incorrect GST details provided by customers.
• GST registration errors.
• Input Tax Credit disallowances.
• Tax authority disputes.
• Compliance failures caused by inaccurate information.

Invoices once generated may not be modified except as permitted under applicable law.

Customers acknowledge that issuance of GST-compliant documentation remains subject to applicable legal requirements.

Business customers claiming Input Tax Credit ("ITC") shall be solely responsible for ensuring compliance with applicable GST regulations.

The Company shall not guarantee:

• Eligibility for ITC.
• Acceptance of ITC claims.
• Availability of tax credits.
• Regulatory approval of tax positions.

Any denial, reversal, restriction, suspension, or disallowance of ITC shall remain the sole responsibility of the customer.

The Company may require advance payments for:

• Special procurement orders.
• Imported products.
• Customized products.
• Bulk orders.
• Industrial lubricant supplies.
• Tender-related procurements.
• Institutional purchases.

Advance payments may be non-refundable where products have already been procured, manufactured, reserved, imported, customized, packed, dispatched, or committed by the Company.

Certain approved customers may be granted credit facilities subject to separate approval procedures.

Granting of credit shall be entirely at the Company's discretion.

The Company reserves the unrestricted right to:

• Approve credit.
• Reject credit.
• Modify limits.
• Reduce limits.
• Withdraw facilities.
• Suspend accounts.
• Demand advance payment.

Credit approval shall not create any continuing obligation upon the Company.

Any amount remaining unpaid beyond the agreed credit period may attract:

• Interest charges.
• Late payment charges.
• Collection expenses.
• Legal costs.
• Recovery charges.

The Company reserves the right to suspend deliveries, terminate commercial relationships, initiate recovery proceedings, or report defaults to relevant authorities where legally permissible.

Acceptance of delayed payments shall not constitute waiver of any rights.

Orders involving industrial procurement, project supplies, institutional purchases, annual contracts, OEM supply arrangements, or bulk lubricant transactions may be governed by separate commercial agreements.

Such agreements may specify:

• Advance payment requirements.
• Credit periods.
• Security deposits.
• Bank guarantees.
• Retention amounts.
• Payment milestones.

In case of conflict, the specific commercial agreement shall prevail.

Approved refunds shall be processed in accordance with the Company's Returns & Refund Policy.

Refunds may be issued through:

• Original payment method.
• Bank transfer.
• Credit note.
• Store credit.

The Company shall not be liable for delays arising from banks, payment gateways, card issuers, financial institutions, or regulatory requirements.

Refund timelines are estimates and not guarantees.

Customers agree not to initiate chargebacks in bad faith.

A chargeback shall be considered abusive where:

• Products have already been delivered.
• Services have already been rendered.
• False representations are made.
• Material facts are concealed.

The Company reserves the right to contest any chargeback by presenting delivery records, tracking information, payment records, communication logs, order history, and customer acknowledgements.

Fraudulent chargebacks may result in permanent account suspension, legal proceedings, recovery actions, or reporting to payment service providers.

The Company actively monitors transactions to detect:

• Identity fraud.
• Card fraud.
• Account takeover attempts.
• Synthetic identities.
• Payment abuse.
• Money laundering risks.
• Unauthorized transactions.

The Company reserves the right to investigate transactions, request documentation, suspend processing, freeze accounts, cancel orders, or refuse future transactions.

Customers agree to cooperate fully with any verification procedures.

Where products are supplied through marketplace sellers, payment collection may be facilitated by the Company on behalf of such sellers.

The Company may deduct marketplace commissions, platform fees, processing fees, and applicable taxes.

The Company shall not be liable for disputes relating to seller-specific obligations beyond the Company's legal responsibilities.

Unless otherwise specified, all transactions shall be conducted in Indian Rupees (INR).

The Company shall not be responsible for currency conversion charges, foreign exchange fluctuations, international banking charges, or cross-border payment fees.

Such charges shall remain the responsibility of the customer.

To the maximum extent permitted by law, the aggregate liability of Get Lubricants, NexG Petrolube Private Limited, its directors, employees, affiliates, technology providers, payment partners, consultants, and representatives arising from any payment-related dispute shall not exceed the actual amount received by the Company for the transaction giving rise to the claim.

Under no circumstances shall the Company be liable for:

• Loss of profits.
• Business interruption.
• Production losses.
• Consequential damages.
• Indirect damages.
• Special damages.
• Punitive damages.
• Loss of contracts.
• Loss of goodwill.

Nothing in this Policy shall restrict rights that cannot legally be excluded under the Consumer Protection Act, 2019 or other applicable laws.

The Company shall endeavor to address genuine customer concerns fairly, transparently, and in accordance with applicable legal requirements.

However, customers acknowledge that payment processing involves third-party financial systems over which the Company does not exercise direct control.

The Company reserves the right to comply with all applicable legal, regulatory, taxation, anti-money laundering, anti-fraud, and financial reporting obligations.

Where required by law, the Company may disclose transaction information to:

• Government authorities.
• Tax authorities.
• Regulatory agencies.
• Law enforcement agencies.
• Courts and tribunals.

Customers agree to provide any information reasonably required to satisfy compliance obligations.

Any dispute arising out of or relating to payments, invoices, taxes, refunds, chargebacks, credit facilities, financial transactions, or associated matters shall be governed by the laws of India.

Such disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Kolkata, West Bengal, India.

Subject to the arbitration provisions, the courts situated in Kolkata, West Bengal shall have exclusive jurisdiction.

The Company reserves the right to revise, modify, amend, suspend, replace, or update this Payment Policy at any time.

The latest version published on the platform shall govern all future transactions unless otherwise required by applicable law.

Continued use of the platform after publication of revisions shall constitute acceptance of the updated Policy.