Privacy Policy

Get Lubricants is a brand owned, operated, managed, and controlled by NexG Petrolube Private Limited, a company incorporated under the provisions of the Companies Act, 2013 and having its registered office in India.

For the purposes of this Privacy Policy, the expressions "Get Lubricants", "Company", "we", "our", and "us" shall collectively refer to NexG Petrolube Private Limited, its affiliates, subsidiaries, directors, officers, employees, representatives, contractors, authorized partners, service providers, technology providers, successors, and assigns.

The Company recognizes the importance of privacy and data protection and is committed to processing personal information in a lawful, fair, transparent, and secure manner.

This Privacy Policy is intended to comply with applicable provisions of the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws and regulations of India.

In order to provide products and services efficiently, the Company may collect information directly from users, automatically through technology systems, from business partners, logistics providers, payment processors, public databases, and other lawful sources.

The information collected may include personal identifiers such as name, mobile number, email address, billing address, delivery address, communication preferences, account credentials, and customer support records.

Where applicable, business customers may provide company names, GST registration numbers, PAN information, trade licenses, contact details of authorized representatives, and procurement-related information.

When orders are placed, the Company may collect transaction-related information including purchased products, order values, payment references, invoice details, shipment details, returns, replacements, refunds, and communication records associated with the transaction.

The Company may also automatically collect technical information including IP addresses, browser information, device identifiers, operating system information, website usage patterns, session logs, cookies, geolocation information, and analytical data relating to interactions with the platform.

Certain services may require collection of information necessary for regulatory compliance, fraud prevention, tax administration, customer verification, dispute resolution, and legal obligations.

Information collected by the Company may be processed for multiple legitimate business purposes including account creation, identity verification, order processing, payment processing, shipment coordination, customer support, warranty assistance, product recommendation services, technical advisory services, business analytics, risk assessment, fraud detection, platform improvement, regulatory compliance, and communication of updates relating to products and services.

Where users have expressly consented, information may also be used for marketing communications, promotional campaigns, loyalty programs, surveys, educational content, and personalized product recommendations.

The Company shall process personal data only to the extent reasonably necessary for the specified purposes and in accordance with applicable law.

By voluntarily providing information to the Company, users consent to the collection, storage, use, disclosure, transfer, and processing of such information as described in this Privacy Policy.

Users may withdraw consent for certain processing activities by contacting the Company through designated communication channels. Withdrawal of consent may affect the availability or functionality of certain services.

Subject to applicable law, users may request access to personal information held by the Company, seek correction of inaccurate information, request deletion of information that is no longer required, or seek clarification regarding processing activities.

The Company reserves the right to retain information where retention is required by law, contractual obligations, tax regulations, accounting standards, dispute resolution requirements, fraud prevention measures, or legitimate business interests.

The Company does not sell personal information to third parties.

However, information may be disclosed to logistics providers, payment gateways, cloud service providers, software vendors, customer support partners, auditors, legal advisors, insurers, regulatory authorities, law enforcement agencies, courts, governmental bodies, and other service providers where such disclosure is necessary for legitimate business operations or legal compliance.

The Company may also disclose information in connection with mergers, acquisitions, restructuring, financing transactions, asset transfers, or corporate reorganizations involving the Company or its affiliates.

All disclosures shall be made subject to appropriate contractual, legal, regulatory, or security safeguards where reasonably practicable.

The Company employs commercially reasonable technical, organizational, and administrative safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, misuse, or loss.

Security measures may include encryption technologies, secure communication protocols, access controls, authentication mechanisms, network monitoring, audit logs, backup systems, vulnerability assessments, and periodic security reviews.

Notwithstanding the foregoing, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Users acknowledge and accept the inherent risks associated with digital communications and online transactions.

The Company may use cookies, pixels, tags, scripts, and similar technologies to improve platform functionality, analyze usage patterns, personalize user experiences, measure campaign effectiveness, prevent fraud, and enhance security.

Users may control certain cookie settings through browser preferences. However, disabling cookies may impact platform functionality and user experience.

Where permitted by law, information may be processed, stored, or transferred to service providers, affiliates, or technology partners located outside India.

The Company shall take reasonable measures to ensure that such transfers are conducted in accordance with applicable legal requirements and appropriate safeguards.

The platform is intended for individuals who are legally competent to enter into contracts under applicable laws.

The Company does not knowingly collect personal information from children without legally required authorization. If the Company becomes aware that information has been collected in violation of applicable law, reasonable steps may be taken to delete such information.

Information may be retained for as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, resolve disputes, enforce agreements, protect legitimate business interests, prevent fraud, conduct audits, maintain accounting records, and comply with tax laws.

The duration of retention may vary depending upon the nature of information, regulatory requirements, contractual obligations, and business needs.

To the maximum extent permitted under applicable law, the Company shall not be liable for any loss, damage, claim, cost, expense, penalty, liability, or injury arising directly or indirectly from unauthorized access, hacking incidents, malware attacks, telecommunications failures, force majeure events, third-party service failures, governmental actions, user negligence, credential compromise, or circumstances beyond the Company's reasonable control.

Nothing contained in this Privacy Policy shall be construed as creating a guarantee of uninterrupted security or absolute protection against all cyber risks.

The Company reserves the right to modify, revise, update, replace, or amend this Privacy Policy at any time. Updated versions shall become effective upon publication on the platform unless otherwise required by applicable law.

Continued use of the platform after publication of revised policies shall constitute acceptance of such revisions.

This Privacy Policy shall be governed by the laws of India.

Any dispute arising from or relating to this Privacy Policy shall be subject to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration being Kolkata, West Bengal, India.

Subject to the arbitration provisions, courts located in Kolkata, West Bengal shall have exclusive jurisdiction.