Complete Get Lubricants FAQs

Get Lubricants is a specialized lubricant and industrial fluids marketplace owned and operated by NexG Petrolube Private Limited. The platform has been developed to simplify the sourcing, procurement, technical evaluation, and purchase of automotive lubricants, industrial oils, greases, coolants, specialty fluids, maintenance chemicals, and related products. Unlike general e-commerce platforms, Get Lubricants focuses specifically on lubrication and maintenance solutions for consumers, workshops, fleet operators, industries, institutions, and commercial enterprises.

Get Lubricants is a brand owned, managed, and operated by NexG Petrolube Private Limited. All transactions, customer interactions, platform operations, policies, and services are governed by the legal entity NexG Petrolube Private Limited unless expressly stated otherwise.

In most cases, Get Lubricants acts as a marketplace, distributor, reseller, procurement facilitator, and technology platform. Products available on the platform are generally manufactured by third-party brands and OEMs. Product manufacturing responsibilities remain with the respective manufacturers.

Get Lubricants provides access to a wider range of brands, product specifications, packaging sizes, technical resources, bulk procurement options, nationwide delivery, GST-compliant invoicing, and product traceability features which may not always be available through traditional retail channels.

The platform is designed for individual consumers, vehicle owners, workshops, garages, fleet operators, industrial facilities, manufacturing units, mining companies, construction businesses, government agencies, institutions, OEMs, dealers, distributors, and procurement professionals.

While guest purchases may be available for certain transactions, creating an account allows customers to track orders, access invoices, maintain procurement records, monitor returns, manage addresses, and receive technical support more efficiently.

The platform aims to serve customers across India through a network of warehouses, distributors, logistics partners, and suppliers. However, delivery availability may vary depending on location, transportation restrictions, and serviceability.

Prices may change from time to time based on manufacturer pricing, market conditions, taxes, logistics costs, supply chain factors, inventory levels, and promotional campaigns. The Company reserves the right to modify prices without prior notice.

Yes. Product availability is dynamic. Inventory may change due to supplier updates, concurrent purchases, stock reconciliation, or operational issues. An order is only considered accepted after successful verification and dispatch.

Yes. Customers may contact support teams for order assistance, billing queries, product information, technical guidance, procurement support, and complaint resolution through designated communication channels.

Yes. Bulk procurement services are available for businesses, industries, fleet operators, workshops, institutions, OEMs, and commercial customers. Separate commercial terms may apply to bulk orders.

The platform may provide educational information, product recommendations, technical assistance, and lubrication guidance. However, such information is intended solely for informational purposes and should not replace independent professional evaluation.

No. Product performance depends upon multiple factors including operating conditions, maintenance practices, equipment condition, storage methods, contamination levels, and application suitability. Therefore, no universal performance guarantee can be provided.

Customers may contact the Company through customer support channels, email, telephone, WhatsApp support, online inquiry forms, grievance mechanisms, or dedicated business support teams.

Customers are encouraged to review all applicable policies including Terms of Use, Privacy Policy, Payment Policy, Shipping Policy, Returns Policy, Product Authenticity Policy, Technical Advisory Disclaimer, Marketplace Policy, and other legal documents before using the platform.

Customers should always begin by referring to the owner's manual provided by the vehicle manufacturer. The manual generally specifies viscosity grades, performance standards, OEM approvals, and recommended service intervals.

No. Information available on the platform is intended as general guidance only. Customers should independently verify compatibility with OEM recommendations before making a purchase decision.

Viscosity refers to a lubricant's resistance to flow under specified conditions. Selecting an incorrect viscosity may affect lubrication performance, equipment efficiency, fuel economy, and component protection.

Mineral oils are derived directly from refined crude oil. Semi-synthetic oils combine mineral and synthetic base stocks. Fully synthetic oils are formulated using advanced synthetic base oils and generally offer improved performance under demanding operating conditions.

In many cases, yes. However, compatibility should always be verified with OEM recommendations and maintenance professionals before making such a change.

Mixing lubricants from different manufacturers or formulations is generally not recommended unless compatibility has been independently confirmed.

Using the wrong viscosity may result in inadequate lubrication, excessive wear, reduced efficiency, overheating, warranty concerns, or equipment damage.

Not necessarily. The correct lubricant is the one that meets the specifications required by the equipment manufacturer rather than the most expensive product available.

Oil change intervals depend upon OEM recommendations, operating conditions, driving patterns, fuel quality, and environmental factors.

Yes. Industrial lubricants are designed for specialized applications such as hydraulics, compressors, turbines, gears, manufacturing equipment, and industrial machinery.

Selection should be based upon OEM recommendations, viscosity requirements, operating temperatures, equipment design, and environmental conditions.

NLGI grade indicates grease consistency and helps determine suitability for specific lubrication applications.

Mixing greases may result in incompatibility, separation, or performance issues. Compatibility should always be verified.

No. Color alone is not a reliable indicator of lubricant quality or performance.

OEM approvals are certifications or endorsements granted by equipment manufacturers after testing products against their performance requirements.

Not necessarily. Industrial equipment often requires specialized formulations that differ significantly from automotive lubricants.

Customers should compare product specifications against OEM requirements and consult qualified professionals where necessary.

The use of additives should be evaluated carefully and verified against manufacturer recommendations.

Shelf life varies by product type, formulation, storage conditions, and manufacturer recommendations.

No. Final responsibility for product selection remains with the customer.

The Technical Expert service provides customers with access to product information, lubrication guidance, maintenance insights, and technical assistance regarding lubricant selection and application.

No. Technical guidance is provided solely for informational purposes and should not be considered engineering certification, legal advice, regulatory advice, or warranty authorization.

Technical Experts can only provide guidance based upon information supplied by the customer and cannot physically inspect equipment unless separately arranged.

The Company endeavors to provide reliable information but does not guarantee completeness, accuracy, or suitability in every circumstance.

Customers should provide accurate details regarding equipment specifications, operating conditions, maintenance history, lubricant history, and performance concerns.

No. Only OEMs can determine warranty requirements and compliance.

No. Equipment failures depend upon numerous variables beyond the scope of any technical consultation.

Technical guidance may be provided, but customers should independently verify conclusions before taking action.

Yes, subject to information availability and operational limitations.

Yes, recommendations may be provided based on available information.

No. The platform provides technical guidance, not professional engineering consultancy services.

No. AI-generated outputs must always be independently verified.

No. Final implementation decisions remain the responsibility of the customer.

General guidance may be provided, but customers should conduct independent evaluations before implementation.

Certain interactions may be documented for quality assurance, compliance, training, or dispute resolution purposes.

Customers may browse products, select the required quantity, review specifications, add items to the cart, provide delivery information, complete payment, and submit the order through the platform. Submission of an order constitutes a purchase request and remains subject to verification and acceptance by Get Lubricants.

An order is not considered accepted merely because payment has been made or an order confirmation has been generated. Orders remain subject to stock verification, fraud screening, pricing validation, compliance checks, and operational review. Acceptance generally occurs only after dispatch.

Yes. Orders may be cancelled due to inventory shortages, pricing errors, supplier issues, technical problems, fraud concerns, regulatory restrictions, or operational limitations. Where applicable, payments received shall be refunded in accordance with Company policies.

Customers may track order status through their account dashboard, shipment tracking links, customer support channels, or logistics updates provided by delivery partners.

Delivery timelines vary depending upon product availability, warehouse location, destination, transportation networks, weather conditions, and operational factors. Estimated timelines are indicative only and should not be interpreted as guaranteed commitments.

The Company endeavors to serve customers across India. However, certain locations may be non-serviceable due to regulatory restrictions, logistics limitations, hazardous goods regulations, or operational constraints.

Delivery partners may attempt redelivery subject to their policies. Repeated failed delivery attempts may result in return-to-origin shipments, cancellation, or additional delivery charges.

Address modifications may be possible before dispatch. Once an order enters the logistics network, modifications may not be feasible.

Customers should inspect packaging condition, quantity, product specifications, seal integrity, leakage indicators, batch details, and visible damage before accepting delivery.

Customers should document the condition through photographs and notify Get Lubricants within the prescribed reporting period. Delayed reporting may impact claim investigations.

Upon successful delivery, responsibility for storage, handling, contamination prevention, and product protection generally transfers to the customer.

Yes. Depending on inventory location, supplier arrangements, or logistics considerations, an order may be fulfilled through multiple shipments.

No. Delivery dates are estimates and may be affected by circumstances beyond the Company's control.

Availability of expedited delivery services depends upon product type, location, logistics availability, and operational feasibility.

Customers should immediately report shortages and provide photographs, delivery documentation, and order details to facilitate investigation.

Returns may be considered for wrong products, damaged products, manufacturing defects, or other circumstances specifically permitted under the Returns Policy.

Generally, no. Once a lubricant container is opened, the Company cannot verify product integrity, contamination status, or storage conditions.

Lubricants, greases, coolants, and specialty fluids are sensitive products that can be affected by contamination, improper storage, environmental exposure, and handling practices.

Customers are responsible for verifying specifications before purchase. Incorrect customer selection may not qualify for return or refund.

Return eligibility depends on product condition, category, packaging integrity, and applicable policies.

Customers should immediately document the damage and notify Get Lubricants within the prescribed reporting period.

Customers may submit return requests through customer support channels, providing invoices, photographs, order details, and supporting information.

No. All claims are subject to verification, inspection, and policy compliance.

Approved refunds may be processed through the original payment method, bank transfer, credit note, or store credit, depending on the circumstances.

Refund timelines depend upon payment gateways, banking institutions, verification procedures, and operational processing.

Bulk orders may be governed by separate contractual arrangements and may not qualify for standard retail return policies.

Fraudulent claims may result in rejection, account suspension, loss recovery actions, and legal proceedings where appropriate.

Generally, no. Products that have been opened, partially consumed, altered, or contaminated are typically ineligible.

Where appropriate, the Company may offer replacement products, exchanges, store credits, or other remedies.

Refundability of shipping charges depends upon the circumstances of the claim and applicable policies.

Yes. GST-compliant invoices are generally issued where applicable and subject to accurate customer information being provided.

Business customers may be eligible to claim ITC subject to applicable GST laws, government systems, and compliance requirements.

No. Eligibility for Input Tax Credit depends upon various legal and regulatory factors beyond the Company's control.

In many cases, modifications may not be possible after invoice generation due to legal and compliance restrictions.

Customers remain responsible for providing accurate information. Incorrect details may affect invoicing and tax compliance.

Certain prices may be inclusive while others may be exclusive of taxes. Applicable taxes will generally be displayed during checkout.

Where legally required, e-invoices may be generated in accordance with applicable GST regulations.

Invoice revisions may only be possible where permitted under applicable tax laws and Company procedures.

Different products may attract different GST classifications and tax rates under applicable law.

Customers may contact the billing support team through designated support channels for invoice, taxation, or payment-related concerns.

Yes. The platform can facilitate procurement of industrial oils, hydraulic oils, compressor oils, transformer oils, gear oils, greases, coolants, specialty fluids, and maintenance products for businesses across multiple industries.

Manufacturers, factories, mining companies, logistics operators, fleet owners, infrastructure projects, workshops, institutions, government agencies, OEMs, and commercial organizations may utilize bulk procurement services.

Yes. Customers may submit product requirements, consumption patterns, technical specifications, delivery schedules, and commercial expectations for customized quotations.

Pricing depends upon volume commitments, product availability, market conditions, supplier arrangements, delivery requirements, and contractual terms.

Certain approved customers may qualify for credit facilities subject to financial review and Company approval.

Yes. For qualifying customers, recurring deliveries, consumption-based supply programs, and scheduled replenishment arrangements may be available.

Where commercially feasible, Get Lubricants may facilitate multi-brand procurement solutions.

Not necessarily. Bulk orders are frequently governed by separate commercial agreements.

The Company endeavors to support multi-location supply requirements through its network of suppliers, distributors, and logistics partners.

Technical assistance may be available to help customers evaluate product specifications and procurement requirements.

Get Lubricants endeavors to source products through authorized and commercially recognized supply channels to minimize authenticity risks.

The Company may conduct supplier verification, documentation reviews, inventory controls, packaging inspections, and other reasonable quality assurance procedures.

Customers should immediately stop using the product, preserve all evidence, and notify the Company for investigation.

Not necessarily. Manufacturers frequently update packaging, labels, and branding designs.

In most cases, products are manufactured by third-party brands and OEMs.

Manufacturer warranties generally remain the responsibility of the respective manufacturer unless otherwise stated.

No. Performance depends upon operating conditions, maintenance practices, application suitability, and numerous other factors.

Performance concerns are evaluated based upon manufacturer specifications, usage conditions, and available evidence.

Yes. The Company may consult manufacturers, distributors, laboratories, or technical experts where appropriate.

Not necessarily. Customers should independently verify warranty requirements and compliance obligations with the relevant OEM.